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Q & A

What if there is a Problem with my Oud?

If there is any issue with your oud, please contact the support team which is easy to reach at any time. The support team will answer all questions and help you via email, phone call or even Skype call to guid you. Please contact the support team at support@oudinstrument.com

What if there is a Problem with the Shipping?

Please take a video of you opening the oud when you receive it, so there will be proof of any damages or manufacturing errors. The insurance policy of Oud Instrument LLC will cover the cost of a replacement oud for you.

When will my Oud Arrive?

We partner with the world’s best shipping carriers such as DHL, USPS, UPS, and Fedex. We will provide you with a tracking number and the carrier information once your order is ready. All ready-to-sell ouds will arrive as fast as 5 days and custom ouds will be designed, built, and shipped in less than one month in regular times.

Does OudInstrument.Com offer refunds?

No, we do not offer refunds, but we do offer coverage, we ship Ouds for over 10 years with no problem, we for sure didn’t let anyone down throw the years.

 

How Do I Pay for my Oud?

OudInstrument.Com accepts payment forms such as Visa credit or debit cards, Apple Pay, PayPal, Western Union Transactions and Transfers. All Transactions are 100% secure and protected by 24 bit SSL technology.

Are there Oud Lessons Taught on Oudinstrument.com?

You got it, Oud lessons are taught by master oud players on Schoolofoudonline.com live via skype call from the comfort of your own home and this is our parent company

How do I Tune my Oud?

You can contact the support team at  support@oudinstrument.com or by phone anytime to get any assistance with your oud. Our team of expert oud players will help you select an oud, put the strings on, and tune the instrument.

What is the iOud?

The iOud is a revolutionary electric oud that can play over 20,000 different sounds and transcribe the notes being played on the oud into any form of sheet music. The iOud was invented, designed, and internationally patented by Ramy Adly and School of Oud Online LLC. The iOud is a powerful tool for all musicians and composers. The iOud is exclusively for sale on Oudinstrument.com.