How I get help?

If the Oud arrived damaged or defective, you should immediately contact the help support number or email support at help@Oudinstrument.com.

We will contact you via phone, email or Skype and one of our professional Oud players will help you with their experience, provide support, our team are available 9am to 9pm MST Monday to Friday in English, Arabic and French communication support.

 

Returns

If the product arrived damaged, or it is defective, one of our expert Oud professionals with more than 10 years experience will set a call live via Skype to fix, help any minor damages, but if the Oud has a bigger problem, we committed to replace that for you. We shipped instruments for over 10 years with no problem, but if there is a major problem, we will replacement the Oud for you.

 

Replacing the Oud is free except for a small shipping fee for the return.

 

We use the best shipping carriers to ensure that the oud instrument is protected and sent to you perfectly. If the oud needs to be returned or replaced we expect that you do the same and use the original packaging.

We use USPS, UPS, DHL, Fedex, and you must use the original shipping carrier for the return. The cost of shipping for returns and replacements are a responsibility of the customer.

We only cover the free shipping of the 1st Oud ordered. Customers are responsible for all shipping costs of the replacement oud being shipped and delivered from the oud vendor to the customer.

“Important Note”

Custom-made Ouds are not covered under the replacement policy. Since the custom-made Ouds have lots of specifications, we  unfortunately cannot allow replacements for Custom-made Ouds.

Free 1 Year Warranty

The Oud musical instruments are not protected by a manufacturing warranty, but Oudinstrument.com pays for a 1 year warranty that provides the best coverage and policy in the industry. All assistance, maintenance, and exchangeable parts are free.

Oudinstrument.com has a very high standard of quality, but if there is any issue regarding the maintenance of the product for any reason during one full year, we will be very happy to assist you in phone calls and live skype instruction for the free repairs of your Oudinstruemnt.com.

 

How to Return your Oud ?

• We will provide tracking numbers and the address information of Oudinstrument.com
• Make sure to take pictures of the oud before and after packaging it for a return
• Put Oud in the original packaging exactly how it was
• Make sure there are no broken parts or scratches
• Please go to the closest post office that uses UPS, Fedex, or DHL to ship your Oud back to us
• Take a screenshot of your tracking number and send it to help@Oudinstrument.com
• Once the Oud arrives, we will start the fast process of sending a brand new oud to you
• You can make a payment with our easy payment methods for only the shipping costs of your new oud